FAQ – Frequently Asked Questions

Blackmore & Roy’s FAQ!

  • I want my sewing machine, overlocker or embroidery machine repaired or serviced. Do I have to make an appointment to drop my machine off?

Nope — no appointment needed! Simply drop by the store, and one of our friendly staff will take your details. We’ll contact you when your machine is ready for collection.

  • Can somebody come to my location and collect my domestic machine for servicing or repairs?

We offer a pick-up and drop-off service to the Perth Metropolitan Area, but this is only offered in the case of a full machine service booking (ie, not for quotes or basic repairs).

Simply call or contact our store to make a booking, and one of our technicians will be able to collect your machine when they are travelling in the area – and we’ll drop it off again when it’s ready!

  • How long will it take for my machine to be ready?

Usually, we say five to seven business days to complete servicing and/or repairs. However, there are a few select circumstances where a delay may occur — for example, if we have to order in a special part to complete repairs, or if our workshop is under unusually significant demand. In these exceptional scenarios, we can discuss your expected wait times with you.

  • What brands of machinery do you service and repair?

We service and repair all domestic makes and models of sewing, overlocker and embroidery machines! 

  • I’m bringing my machine in to the workshop – what should I bring with it?

As a rule of thumb, it’s always easier for our technicians if you bring your foot control / pedal, and the power cord to match (This saves our technicians going to find a spare – if we have one!).

If you are bringing in a domestic embroidery machine, we ask that you also bring the embroidery unit and one appropriate hoop / frame. We will also need the embroidery presser foot.

Otherwise – this as all we need! 

  • There is something wrong with my machine – but I’m worried the cost of repairs will become too expensive for me. Can I get a quote?

Yep! We offer an appraisal/quote option where we will book your machine into our workshop, and the technician will inspect your machine and give you a detailed quote for the total cost of parts and repairs. This is available for $20.00, which is then deductible from the total cost of repairs. Basically, it works like a $20.00 deposit! If you choose not to go ahead with the final quote our technicians have provided, the $20.00 will not be deducted (ie, it is our bench charge fee — non returnable.)

Inspecting a machine does take time! We will get back to you with your final quote / appraisal in three to five business days.

  • I don’t think there’s anything wrong with my machine, I just think I’ve threaded my machine wrong or I am using it incorrectly. Can you show me how to thread or use my machine correctly?

If you have purchased your machine from Blackmore & Roy – we offer you free, unlimited lessons for the life of your machine! But please contact us to make an appointment. Please make an appointment. We get very busy in the store, and we want to be able to give you our full undivided attention!

We can alternatively book your machine into the workshop for a technician complete an appraisal on your machine to ascertain whether there is anything mechanically wrong — an appraisal or quote charge is $20.00, and will take three to five business days to complete.

  • Do you loan or rent out machines to customers?

No. Unfortunately, this is not a service we can provide.

  • Can I sew canvas material / shade cloth / thick leather on my domestic sewing machine?

Unfortunately, domestic / portable sewing machines are not properly equipped to handle these materials. If you try to feed through and sew these heavy materials on a domestic sewing machine — although you may get through a couple of metres of sewing — you are likely to throw the machine timing out of alignment, and possibly damage parts in the hook / race area of the machine. You will also be limited to an inappropriate size of needle, and inappropriate thickness of thread.

  • I bought an industrial machine to sew canvas material / shade cloth / thick leather. Can you sell me heavy duty needles and thread?

There are many brands and models of industrial machine on the market, and although many of these are classed as “industrial machines” — it is important to note that many of the straight-sewing models on the market are created solely for the application of sewing garments and dressmaking (ie, to sew on light-weight fabrics.)

An example that we often see is the Juki DDL series machines being purchased for heavy-duty work (whether it is a “555” model, or “8700” model.) In reality, these machines were created for light-weight sewing applications!

Not all machines can cope with the thickness of canvas material / shade cloth / thick leathers, even when they are industrial/commercial grade models!

So, while we can sell you the largest size of needle available for your industrial model – we may not be able to offer you an appropriate size needle to cope with canvas material / shade cloth / thick leathers (because the needle manufacturers do not make one!)

These industrial machines are also physically unable to handle the thicker weights of sewing thread — the thread path inside the machine is actually not large enough to cope! As such, if you try to thread your machine with these thicker weight threads, you are likely to experience jams and thread breakage issues. 

If you try to feed through and sew these heavy materials on a dressmaker straight-sewing model — although you may get through a couple of metres of sewing — you are likely to throw the machine timing out of alignment, and possibly damage parts in the hook / race area of the machine. You will also be limited to an inappropriate size of needle, and inappropriate thickness of thread.

If you are looking to sew “heavy” material, we do thoroughly recommend a walking-foot industrial model. 

For walking-foot machines, we do offer larger needles and thicker threads for all of your canvas / shade cloth / thick leather sewing and applications.

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